FAQ

What kind of products are NirvorShop promoting? 

Answer: NirvorShop is promoting cosmetics and skin care products. 

What’s the motive of NirvorShop?

Answer: NirvorShop aims to make people aware of their skin and beauty deliver products who’re looking for quality skin care & beauty products.

Does NirvorShop work for developing the community? 

Answer: Yes, it’s one of the core motives of NirvorShop. 

Is NirvorShop helping social people?

Answer: Yes through giving free advice by skin care specialist.

Is the team of NirvorShop is competent to meet current market demand? 

Answer: We built our team considering the difficulties and current market demands. We also did customer research like what they want, how they want service, what kind of service they need, how they can be benefited, what will be the best solution for their skin and beauty etc. 

Has NirvorShop own skin care expert team?

Answer: Yes, we’ve specialist who can guide and suggest you online or offline whenever you need. 

Does NirvorShop charges for expert opinion or any kind of skin care suggestion?

Answer: No this is absolutely FREE of cost. 

How NirvorShop ensures quality service to the community?

Answer: NirvorShop is ensuring quality service by maintaining a competent team, providing quality products, providing free consultancy, importing quality brand products, delivering those products to the customer doors and proven flexible payment system.  

Where NirvorShop source their products from?

Answer: Mostly from USA, INDIA, UK, KOREA and many other countries. 

Are the products of NirvorShop from top brands?

Answer: Yes, these products are from top brands and global reputed companies. 

Are NirvorShop current customers happy with their products and service?

Answer: Yes, current customers are happy with our services and we’re trying to improve more gradually.  

How NirvorShop take their payments?

Answer: 1# Online Banking

2# Mobile Banking

3# Cash on Delivery

4# Card on Delivery

Does NirvorShop allow BKASH, NAGAD, and ROCKET etc.? 

Answer: Yes, NirvorShop takes payment through all kinds of available mobile banking.

Does NirvorShop have own delivery people or transport? 

Answer: Yes, NirvorShop has their own delivery system inside Dhaka.

What is the delivery charge inside Dhaka? 

Answer: Only 50 BDT. 

Does NirvorShop delivery outside Dhaka?

Answer: Yes, NirvorShop is delivering outside Dhaka.

What is the delivery charge outside Dhaka? 

Answer: Only 100 BDT.

How they deliver outside Dhaka? 

Answer: Through SA Paribahan and Sundarban Courier Service.

Does NirvorShop have any discount offer right now? 

Answer: Yes, if you purchase any amount of products equivalent to 1000 BDT or more, you’ll get 100% discount on delivery charge.  

Are all the products uploaded in the website available in the store? 

Answer: It might be unavailable depending on the demand and shipping uncertainty. 

What are the conditions if I didn’t get the exact product as given in your website?

Answer: In that case, please inform us through our email address or phone number as soon as possible. We’ll take necessary steps so that your issues get resolved.  

Can I pre-order anything if it’s not available in your store? 

Answer: Yes, you can pre-order any product from our store it is out of stock. We’ll inform you whenever it’s restock again. 

How much time it takes to deliver a pre-ordered product?

Answer: Normally it takes about 10-15 days for any kind of pre-ordered products. We’ll try to deliver as soon as possible. 

If the product is broken inside the delivery package can I claim for a return?

Answer: Yes, for claiming you must record the unboxing of the package that has been delivered to you.

Can I return the pre ordered product?

Answer: Yes, only if it has been broken inside delivery package or has a manufacturing fault.

Can I get refund of the pre ordered product?

Answer: No, refunds is not made for a pre ordered product.

When should I claim for a faulty product?

Answer: You should claim in such cases within 3 (Three) days after delivery.

 

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